MGM Resorts International has announced a groundbreaking Whole Portfolio Agreement (WPA) with technology powerhouse Cisco. This strategic partnership positions MGM Resorts to leverage Cisco’s extensive software and service solutions, enhancing its operational efficiency, cybersecurity, and guest engagement capabilities.
MGM Resorts Secures Whole Portfolio Agreement with Cisco to Revolutionize Operations
Through this collaboration, MGM Resorts aims to not only modernize its digital infrastructure but also align with its sustainability objectives while setting a new benchmark for technological innovation in the hospitality sector.
MGM Resorts and Cisco: A Partnership for Technological Excellence
Comprehensive Access to Cisco’s Software Portfolio
The WPA grants MGM Resorts access to a wide array of Cisco’s cutting-edge software solutions. This includes tools designed for cybersecurity, software-defined networking (SDN), software-defined WAN (SD-WAN), digital experience assurance, full-stack observability, and advanced data center management. Additionally, Cisco’s Customer Experience (CX) services are integral to this partnership, ensuring seamless deployment and operation.
Driving Automation and Efficiency
With this agreement, MGM Resorts will automate its network processes, a crucial step in improving uptime and overall security. By integrating Cisco’s advanced technologies, the company aims to deliver exceptional guest experiences and optimize operational efficiency. Automation further supports MGM Resorts in reducing manual interventions, enhancing system reliability, and fostering innovation at scale.
Elevating Guest Experiences Through Technology
Meeting Evolving Customer Expectations
Branden Newman, Chief Technology Officer at MGM Resorts, emphasized the role of technology in exceeding guest expectations. He stated, “Guests expect world-class hospitality from MGM Resorts, and technology helps us deliver.”
Cisco’s solutions are designed to empower MGM employees with the agility and speed needed to provide seamless services across all its properties. From personalized guest experiences to real-time issue resolution, this partnership ensures that MGM’s customers remain at the heart of its operations.
Innovating Hospitality with Digital Transformation
This collaboration marks a significant milestone in MGM’s digital transformation journey. By leveraging data analytics and predictive insights, MGM Resorts can proactively address guest needs, delivering unmatched service quality and elevating its status as a technology-driven hospitality leader.
Sustainability at the Core of MGM’s Vision
MGM Resorts has made sustainability a central tenet of its business strategy. The deployment of Cisco’s efficient and environmentally friendly technologies supports the company’s efforts to reduce its carbon footprint. Enhanced network management systems, coupled with energy-efficient hardware and data solutions, allow MGM to optimize resources while maintaining high performance.
Cisco’s Expertise: A Trusted Partner in Innovation
A Long-Standing Collaboration
Cisco’s Executive Vice President and CFO, Scott Herren, highlighted the enduring partnership between the two companies, stating, “We are excited to continue our partnership with MGM Resorts in this next phase of their digital transformation.” With decades of expertise in delivering secure and innovative solutions, Cisco provides the tools MGM Resorts needs to navigate the future of hospitality.
Simplifying Processes for Scalable Innovation
Cisco’s solutions are tailored to simplify MGM Resorts’ operational processes, enabling the company to innovate on a larger scale. Technologies such as SDN and full-stack observability empower MGM to monitor and manage its network infrastructure with unprecedented accuracy, ensuring a stable and secure environment.
Technologent: Facilitating Seamless Implementation
As the lead Cisco partner on this initiative, Technologent plays a pivotal role in delivering the desired outcomes for MGM Resorts. Marco Mohajer, President of Technologent, stated, “Equipped with data from across the business, we can predict and proactively address MGM Resorts’ technology and communication needs to deliver an exceptional customer experience.”
Technologent’s expertise ensures that MGM’s network infrastructure is not only robust but also future-ready, aligning with the company’s broader strategic goals.
The Future of Hospitality: MGM Resorts and Cisco Lead the Way
The Whole Portfolio Agreement between MGM Resorts International and Cisco is more than just a technology deal—it represents a shared vision of innovation, sustainability, and excellence. By integrating state-of-the-art digital solutions, MGM is setting a new standard for guest experiences in the hospitality industry.
FAQs About MGM Resorts and Cisco Whole Portfolio Agreement
1. What is the Whole Portfolio Agreement (WPA) between MGM Resorts and Cisco?
The Whole Portfolio Agreement (WPA) is a strategic partnership where MGM Resorts gains access to Cisco’s comprehensive suite of software solutions and services. This includes tools for cybersecurity, software-defined networking (SDN), software-defined WAN (SD-WAN), full-stack observability, digital experience assurance, and Customer Experience (CX) services.
2. What benefits will MGM Resorts gain from this agreement?
Through this agreement, MGM Resorts will enhance:
- Operational efficiency via automation and streamlined network management.
- Guest experiences by delivering faster, more reliable, and personalized services.
- Cybersecurity with advanced threat protection and secure systems.
- Sustainability efforts through efficient and eco-friendly technologies.
3. How does this agreement improve guest experiences at MGM Resorts?
By leveraging Cisco’s technology, MGM Resorts can automate processes, provide real-time issue resolution, and offer personalized services, ensuring a seamless and memorable experience for guests across all its properties.
4. What role does Cisco’s Customer Experience (CX) services play in this partnership?
Cisco’s CX services ensure that the implementation and operation of its software solutions at MGM Resorts are efficient and trouble-free. They provide ongoing support, helping MGM maximize the value of its technology investment.
5. How does the partnership align with MGM Resorts’ sustainability goals?
The partnership supports MGM Resorts’ sustainability goals by integrating energy-efficient hardware and systems. These technologies optimize resource use, reduce energy consumption, and help lower the company’s overall carbon footprint.
6. What technologies are included in the agreement?
MGM Resorts gains access to a range of Cisco technologies, including:
- Cybersecurity solutions
- Software-defined networking (SDN)
- Software-defined WAN (SD-WAN)
- Digital experience assurance tools
- Full-stack observability platforms
- Data center and service management tools
7. How does this agreement impact MGM Resorts’ digital transformation?
The agreement accelerates MGM Resorts’ digital transformation by providing the tools and technology to automate operations, streamline processes, and foster innovation. It positions the company as a leader in the technology-driven hospitality sector.
8. What is Cisco’s contribution to MGM Resorts’ innovation efforts?
Cisco provides advanced technologies and expertise to simplify processes and enable innovation at scale. This includes tools for better network management, real-time analytics, and predictive insights, which enhance MGM Resorts’ ability to innovate and adapt to industry trends.
9. What does this partnership mean for the future of hospitality?
This partnership sets a new standard for the integration of technology in hospitality. MGM Resorts’ adoption of Cisco’s cutting-edge solutions demonstrates how digital transformation can elevate guest experiences, improve operational efficiency, and support sustainability, paving the way for the future of the industry.
