Metropolitan Gaming has recently announced the appointment of Mark Hands as its new Director of Food, Beverage & Hospitality. This newly created role is a strategic move aimed at enhancing the dining and beverage operations across the company’s eight venues in the UK.

Metropolitan Gaming Appoints Mark Hands as Director of Food, Beverage & Hospitality

Mark Hands: A Veteran in Hospitality

With an illustrious career spanning over 36 years, Mark Hands brings a wealth of experience to Metropolitan Gaming. His extensive background in the hospitality industry includes roles in Michelin-starred restaurants, as Group Manager for Hilton Hotels, and as Managing Director for a 900-acre resort in South Africa. His tenure at Alea Glasgow as Venue Director, a part of the Metropolitan Gaming Group, has further equipped him with the insights needed to excel in his new role.

Key Responsibilities

Operational Excellence Across Eight Venues

In his role as Director of Food, Beverage & Hospitality, Hands will be responsible for the comprehensive management of dining and beverage operations across eight UK venues. This includes:

• Managing Team Members: Ensuring that the staff across all venues are well-trained, motivated, and aligned with the company’s standards.
• Quality and Consistency: Overseeing the quality and consistency of food and service to maintain high standards across all locations.
• Budget and Financial Planning: Handling budget and financial planning to ensure profitable operations.
• Menu Development: Collaborating with chefs and culinary teams to develop innovative and appealing menus.
• Inventory Management: Maintaining inventory to ensure that all necessary supplies are available while minimizing waste.
• Compliance with Regulations: Ensuring all venues comply with health and safety regulations.

Enhancing Guest Experience

Hands’ primary goal is to enhance the overall guest experience at Metropolitan Gaming venues. This will be achieved through strategic investments, the implementation of new strategies, and the introduction of innovative restaurant concepts and partnerships.

Mark Hands’ Vision

Strategic Investments

Hands aims to drive strategic investments that will elevate the hospitality offerings at Metropolitan Gaming venues. This involves upgrading facilities, introducing cutting-edge technology, and fostering partnerships that bring unique dining experiences to guests.

Innovation in Dining and Beverage

Hands is excited about the opportunity to implement new strategies and restaurant concepts. He plans to introduce innovative dining and beverage options that cater to a wide range of preferences, ensuring that Metropolitan Gaming remains at the forefront of the industry.

Increasing Revenue and Efficiency

By optimizing operations and enhancing the guest experience, Hands aims to increase revenue and efficiency across all areas. This includes streamlining processes, reducing costs, and maximizing the use of resources.

A Commitment to Excellence

Working with an Exceptional Team

Hands expressed his excitement about working with the exceptional team at Metropolitan Gaming. He is committed to fostering a collaborative environment where everyone is dedicated to delivering a superior hospitality experience.

Showcasing Metropolitan Gaming’s Unique Experience

Hands’ appointment is a testament to Metropolitan Gaming’s commitment to providing the best possible experience for its guests. With his leadership, the company is poised to showcase a truly superior Metropolitan Gaming experience across all its venues.

Conclusion: The Appointment

The appointment of Mark Hands as Director of Food, Beverage & Hospitality marks a significant milestone for Metropolitan Gaming. With his extensive experience and strategic vision, Hands is set to transform the dining and beverage operations across the company’s eight UK venues. His commitment to excellence, innovation, and guest satisfaction will undoubtedly drive Metropolitan Gaming to new heights in the hospitality industry.

FAQs About Mark Hands’ Appointment as Director of Food, Beverage & Hospitality at Metropolitan Gaming

1. Who is Mark Hands?

Mark Hands is the newly appointed Director of Food, Beverage & Hospitality at Metropolitan Gaming. He has over 36 years of experience in the hospitality industry, including roles in Michelin-starred restaurants, as Group Manager for Hilton Hotels, and as Managing Director for a 900-acre resort in South Africa.

2. What is Mark Hands’ new role at Metropolitan Gaming?

In his new role, Mark Hands will oversee dining and beverage operations across eight Metropolitan Gaming venues in the UK. His responsibilities include managing team members, ensuring quality and consistency of food and service, handling budget and financial planning, developing menus, maintaining inventory, and ensuring compliance with health and safety regulations.

3. What experience does Mark Hands bring to Metropolitan Gaming?

Mark Hands brings extensive experience in the hospitality sector, including his recent role as Venue Director at Alea Glasgow, part of the Metropolitan Gaming Group. His background also includes significant roles in Michelin-starred restaurants, Hilton Hotels, and a major resort in South Africa.

4. What are Mark Hands’ primary goals in his new role?

Mark Hands aims to enhance the overall guest experience at Metropolitan Gaming venues. He plans to drive strategic investments, implement new strategies and restaurant concepts, and increase revenue and efficiency across all areas.

5. How will Mark Hands enhance the guest experience at Metropolitan Gaming venues?

Hands will enhance the guest experience through strategic investments, innovative dining and beverage options, and the introduction of new restaurant concepts and partnerships. He is committed to maintaining high standards of quality and service across all venues.

6. What strategic investments does Mark Hands plan to implement?

Mark Hands plans to upgrade facilities, introduce cutting-edge technology, and foster partnerships that bring unique dining experiences to Metropolitan Gaming venues. These strategic investments aim to elevate the hospitality offerings and enhance guest satisfaction.

7. How does Mark Hands plan to increase revenue and efficiency?

By optimizing operations and enhancing the guest experience, Hands aims to streamline processes, reduce costs, and maximize the use of resources. His focus is on delivering a superior hospitality experience while ensuring profitable operations.

8. What is Metropolitan Gaming’s commitment under Mark Hands’ leadership?

Under Mark Hands’ leadership, Metropolitan Gaming is committed to providing the best possible experience for its guests. This includes fostering a collaborative environment, implementing innovative dining and beverage options, and maintaining high standards of quality and service.

9. Why is Mark Hands’ appointment significant for Metropolitan Gaming?

Mark Hands’ appointment is significant because it brings a wealth of experience and strategic vision to Metropolitan Gaming. His leadership is expected to transform the dining and beverage operations, enhance guest experiences, and drive the company to new heights in the hospitality industry.